Xerlan Geiser-Deery, CMT
Christopher Deery, CMT
Derek Jones, CMT
Jeff Luker, MsAOM, L.Ac.
Jacquelyn Erbacher, ASCM
Client As a client at Rē, you have the right to expect not only the best massage, bodywork, traditional chinese medical treatments, and classes available, you have the right to be respected. Many businesses say that they are 'client centered' or that 'the customer is always right', but here at Rē, we've taken it a step further and are showing you what we promise you.
CLIENT BILL OF RIGHTS
Clients will have a competent, professional service each time they come for an appointment.
The therapists customize each massage to meet your specific needs.
We perform services for which we are qualified and trained to do, and refer to appropriate specialist when work is not within our scope of practice.
We do not diagnose pathologies or conditions.
All clients are respected, regardless of their age, gender, national origin, race, sexual orientation, faith, socio-economic status, body type, political affiliation, state of health or personal habits.
Clients are draped with a sheet at all times during a massage. Only the parts of the body being worked on are exposed. Sexual body areas are never exposed or massaged.
Accurate records are kept, and therapists review charts before each session.
We stay current with information and techniques by taking at least one professional
continuing education workshop per year.
Calls or emails are responded to within 24 hours.
We do not provide direct billing for insurance, but can create an adjunct statement for you to submit to your insurance company if arranged in advance.
RIGHTS OF THE MASSAGE THERAPIST
A massage therapist has the right to be treated like a person and professional.
Appointments start at the time they are scheduled. Promptness and courtesy is appreciated.
A therapeutic massage by a licensed therapist is not erotic bodywork.
The massage therapist can terminate the session for any reason.
Draping a client during a massage is for both the client and the therapist.
If you are satisfied with your session, tips or gratuities are not refused,
but referrals are much more appreciated.
